QUEUES at customer service centres in Carmarthenshire could soon be a thing of the past.
An appointments system, which has been trialled for the past year, is being introduced at Customer Service Centres in Ammanford, Carmarthen and Llanelli in the autumn.
It aims to benefit customers through giving them a choice of dates and times for their appointments and reduce any waiting time.
The system also provides people with a list of documentation required so that a second visit would not usually be necessary.
Appointments will be able to be made online, over the phone or by person at the Customer Service Centres.
People can choose the venue, time and date that suits them best and book an appointment online instantly at the council website.
Customers can still drop in for things like collecting blue bags, concessionary travel passes, recycling bins, advice or information.
Customer services executive board member Cllr David Jenkins said: “The appointments system has been trialled over the past 12 months, and customer feedback has been very positive.
“We are now planning to take it a step further with the launch of the online system so that people can book appointments themselves at the day and time that suits them best.
“However, anyone who would prefer to make appointments in person or over the phone, will be able to do so.
“It should eliminate waiting time, making the service more efficient and a better experience for our customers.
“However, it is important to stress that people will always be welcome to pop in at any time and staff will be happy to help, or to make an appointment for them.”
